All sales include a 6-month warranty. The warranty will cover any issue that is not a result of customer neglect/misuse. The warranty does not cover lost or stolen items, or any damage to the product.
Return Policy: We will extend a grace period of (7) days for a return on a purchase as long as not defective or broken resulting from customer neglect/misuse. A return can be subject up to a 20% restocking fee as new equipment will have to be discounted to resell. Cash payments will be refunded the same day as cash, returns made after purchase date will be refunded with check. Purchases made past (7) days ARE FINAL and can be offered in-store credit at any Phone Surgeons location. Warranty is completely voided if device is tampered with. All parts sales to be repaired by DIY enthusiasts have no warranty as we cannot guarantee installation practices. All sales involving Otterbox, Lifeproof, Mophie and Ballistic brand cases are final.
Repair Policy: Our repairs are warranted for a period of 180 days from the date of repair. This warranty applies only to those items which were found defective and repaired; it does not apply to products in which no defect was found, or liquid damaged, and does not include further user neglect or damage. Out of warranty products may not be capable of being returned to the exact original specifications. Warranty voided if phone is tampered with. If accessories are purchased with repair, please refer to our sales policies regarding warranties and returns.
Phone Surgeons helps schools, corporations, and individuals get the most out of their mobile devices—we cover all your mobile device repair and protections needs.
In business since 2012, we’ve helped thousands of people by restoring the vital communication devices they need daily. We’re dedicated to our customers and our community.
Phone Surgeons is an active part of our community: accredited members of the Better Business Bureau, we’re also members of the South County Chamber of Commerce, the Northwest Chamber of Commerce, and the St. Louis County police business association.
Our name, Phone Surgeons, tells you our highly-trained technicians approach each repair with the same professionalism, care, and skill any medical surgeon would use with a patient. We will take the time to explain the necessary repairs so you fully understand the process of rescuing your device. Once your device is repaired, our customer service team will teach you how to maintain or care for it.